Freshers job openings for 2012 & 2013 - IBM, Tech Mahindra
1. Pooled Drive for Tech Mahindra
Company
Tech Mahindra
Job Description
Name of the company : TechMahindra
Position name : Sr Technical Support Associate/ Technical Support Associate Operations – Level 1 & 2
Educational Qualification : Any Graduate or under-graduate
Batch : 2012 & 2013
Package : 2L
Job Location : Hyderabad
Job description and activities:
- In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
- Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.
- Each call is expected to end in complete resolution for the customer.
- The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
- The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Specific Training required:
- Communication Skills in English
- Basic Computer hardware knowledge
Skill Set
Functional Competencies and skill sets required for the position:
- Excellent Communication skills
- Good command over written and spoken English
- Should have Good GRAMMAR
- Should be open to working in night shifts
- Should have a flair for Customer Service & Technical knowhow.
About The Company
Mahindra Satyam now merges with Tech Mahindra and will give rise to a technology services powerhouse, with revenues of USD 2.7 Billion and a team of 84,000+ professionals servicing 540 plus customers spread across 46 countries.
Drive Date: 14th August 2013 (Wednesday)
Time:10.00 AM
Venue Details :
AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist - 508 116
Qualification
Any Graduate or under-graduate
Place / Venue
AURORAS ENGINEERING COLLEGE
Address
Bhuvanagiri, Nalgonda Dist - 508 116
To apply for this job CLICK below link:
2. Pooled Drive for IBM (BPO)
Company
IBM (BPO)
Job Description
Randstand and btechguru.com is organizing pooled campus drive for IBM in Hyderabad. Please find the details below:
Name of the Company : IBM (BPO)
Qualification : B.E/B.Tech/MBA/MCA (Any branches)
Batch : 2013
Percentage Criteria : Minimum 55%
Salary Package : 2.4 LPA
Job Location : Hyderabad or Bangalore
Mandatory Criteria:-
- Working in shifts is a mandate.
- Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
- Shifts will 24x7 in nature and can vary depending on geographies supported
Job Description:
- Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Ability to meet a set of defined account agent productivity measurements.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
Skill Set
Mandatory Skills:
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills:
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
About the Company:
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.
Date of Drive: 17th August 2013 (Saturday)
Time: 9.00 AM
Venue Details:
St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad - 500 014.
Qualification
B.E/B.Tech/MBA/MCA (Any branches)
Place / Venue
St.Peters Engineering College
Address
Maisammaguda, Opp. A.P. Forest Academy, Dhoolapally (P.O.), Medchal Mandal, R.R. District, Hyderabad - 500 014.
To apply for this job CLICK below link:
